Terms and Conditions

1. Introduction:

Welcome to Alacart. By accessing or using our platform, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

2. Definitions:

Vendor: A registered seller on the platform who offers products for sale.
Customer: A user who purchases products from the platform.
Order: A request made by a customer to buy products from a vendor.
Transaction: The process of payment and order confirmation.

3. Registration:

3.1 Vendor Registration
Vendors must create an account to list products. Vendors must provide accurate and complete information during registration.

3.2 Customer Registration
Customers may browse the site without an account but must register to make purchases. Customers must provide accurate information and keep it updated.

4. Product Listings:
Vendors are responsible for the accuracy of product descriptions, images, and prices. The platform reserves the right to remove any listing deemed inappropriate or inaccurate.

5. Orders and Payment:

5.1 Order Process
Customers can add products to their cart and proceed to checkout. Customers can only order from a single store in a single order. Orders are confirmed upon successful payment.

5.2 Payment Methods
Payments can be made through various methods, including credit/debit cards and other electronic payment systems as stated in the check out page. Customers must ensure that they have sufficient funds for the transaction.

5.3 Transaction Fees
Alacart does not charge service fee for transaction, but the electronic payment systems may charge vendors a transaction fee.

6. Delivery:

6.1 Shipping Options
Delivery methods and costs will be provided during checkout. Vendors are responsible for shipping products within the agreed timeframe.

6.2 Delivery Time
Estimated delivery times will be communicated to customers but are not guaranteed.

7. Returns and Refunds:

7.1 Return Policy
Customers are deemed not eligible to return and refund of the products unless specified by the vendors. Vendors must specify their return policy in their product listings if they allow refund.

8. User Responsibilities:

8.1 Customer Responsibilities
Customers must provide accurate information and maintain account security. Customers agree to use the platform for lawful purposes only.

8.2 Vendor Responsibilities
Vendors must ensure compliance with all relevant laws and regulations regarding their products. Vendors are responsible for customer service related to their products.

9. Intellectual Property:
All content on the site, including text, graphics, and logos, is the property of Alacart Limited.

10. Limitation of Liability:
Alacart Limited is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform.

11. Amendments:
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the site.

12. Governing Law:
These Terms and Conditions are governed by the laws of Hong Kong.

13. Contact Information:
For any questions regarding these Terms and Conditions, please contact us at:
Email: alacarthk@gmail.com